A customer can cancel an order up to 10 minutes after the order is placed. To do so, go to My Account and view Orders Processing. A Cancel button with a countdown timer will be visible on current orders that are processing. Click the Cancel button and select your reason for cancellation to cancel the order. After cancellation, the order will be removed from your Orders Processing. Cancellation is not guaranteed if not done within the 10 minute grace period, as the order may have already shipped. At that point, please refer to the Return Policy. If the 10 minute grace period has passed, please contact Customer Service at [email protected] or 786.431.1800 to request the cancellation of an order.
Please note that the cancellation of a subscription to AutoReorder does not cancel an existing order. The cancellation of a subscription only prevents future AutoReorders from processing.